Do you have (or think you have) a MindDay subscription, but when you try to play a video, you’re asked to make a payment?
Don’t worry 💛 Several reasons may explain this situation.
Here are the 3 most common ones:
1️⃣ Your subscription has ended
If you canceled your subscription, it will not renew automatically.
Once your current billing period comes to an end, access to subscriber-only content stops.
👉 In this case, a new payment is required to regain access to the videos.
2️⃣ You’re logged in with the wrong MindDay account
You may be logged into MindDay with a different email address from the one used to purchase your subscription.
To find the correct account, we recommend that you:
- Search your inbox for the subscription confirmation email;
- This email usually comes from Apple, Google Play, Paddle, or Stripe, depending on the platform used for the purchase.
The MindDay email confirming your account creation is not a subscription confirmation.
3️⃣ Your subscription did not go through
In some cases, the subscription process may fail, for example if:
- your bank declined the authorization hold;
- the payment was not successfully completed.
You can check this directly in your app under the “Subscription” section. To find it, please refer to our dedicated article at this link.
If the issue persists after these checks, feel free to contact our support team — we’re here to help 🤍