FAQ MindDay – Assistance et solutions pour l’application

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The MindDay Method

Explore the Foundations of Our CBT Self-Therapy Method

9 Articles

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Subscription

Payments, Renewals, and Refunds — Here’s How to Manage Your Subscription

16 Articles

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Account & Personal Data

History, data security, account deletion… everything you need to manage your account.

13 Articles

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Technical issues

Tips to fix technical issues (slow app, bugs, etc.)

13 Articles

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Activation Code

How to Activate Your MindDay Code

2 Articles

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Referral Program & Gift Card

Want to Invite a Friend or Gift a Subscription? Here’s How.

4 Articles

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Mental Health Crisis

In a Crisis? These People Can Help

1 Article

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Careers & Partnerships

Our Recruitment and Partnership Policy

2 Articles

The MindDay Method

Subscription

Account & Personal Data

Technical issues

Activation Code

Referral Program & Gift Card

Mental Health Crisis

Careers & Partnerships

What is self-therapy?

How is MindDay different from regular therapy?

What is CBT?

Who Is MindDay For?

How Often Should You Use MindDay?

Why Is Writing Such a Big Part of MindDay?

Why Am I Limited to 3 Programs at Once?

What Can You Find on MindDay?

What Are Those Images for at the Beginning of the Sleep Hypnosis Sessions?

Is MindDay Free?

Can I Try MindDay for Free?

Can I Split My Subscription Payment?

Why Do I Need to Enter My Payment Info to Start the Free Trial?

What You Get with a MindDay Subscription ?

When Will I Be Charged?

How Can I Tell If I’ve Subscribed?

How Do I Cancel My Free Trial?

How Do I Cancel My Subscription Renewal?

Why Doesn’t “MindDay” Appear on My Bank Statement?

I’ve Been Charged and I’d Like a Refund

I Stopped My Trial Before It Ended, But Still Got Billed

I Was Charged Even Though I Deleted My Account

Why Was I Charged Right After Starting My Free Trial?

I Need a Receipt

I want to manage my subscription through Paddle.net

Where Can I Find My Settings?

Where Can I Find My User ID?

How Do I Delete My Account?

How Can I See What I Wrote in a Session or Program?

How Can I Access My Mood Tracker History?

How Can I Access My Wellness Index History?

How Do I Reset My Password?

How Are My Data Protected?

Does My Company Have Access to My MindDay Data?

I Want to Enable My Reminders

I want to use a different email to log in

How can I find my Apple ID used for Private Relay?

I don’t remember which email I use to log in

I activated my free trial, but nothing’s happening

I just bought a subscription, but nothing’s happening

I can’t log in

My videos won’t load

I can’t change my programs

My program is stuck on the same day

I can’t restart a program

I lost my history

I’m not getting notifications/reminders anymore

I can’t reset a program to day one

I can’t log in with Google

I have a subscription, but it’s asking me to pay again

I want to remove a session from my playlist

How Do I Start My Subscription with an Invitation Code?

My Company Is a Partner — Where Can I Get My Code?

Why offer MindDay? Who is it for? 💻

How to refer a friend or loved one? 🤝

How to gift MindDay 🎁 💻

I can’t activate my gift card

Emergency Numbers

I’d Like to Join the MindDay Team

I’d Like to Propose a Partnership